Tracy London
Senior Case Manager
331-264-4321
Tracy joined Insurance Design Network in March 2025 as a Case Manager, bringing
over 15 years of life insurance experience to the team. Throughout her career, she has
served in a variety of roles focused on client care and operational excellence, giving her
a wealth of knowledge in managing and sustaining strong relationships. As a Case
Manager, Tracy acts as a vital liaison between agents and insurance carriers, ensuring
a smooth and seamless application process from start to finish.
A graduate of the University of Phoenix, Tracy holds a degree in Health Information
Management. A lifelong resident of Jacksonville, Florida, she is deeply rooted in her
community and values the connections she’s built both personally and professionally.
Outside of work, life revolves around her family—her beloved daughters, five
grandbabies, and two Shar Pei's, Nala and Simba. Her husband, Shad, who also works
in the insurance industry, shares her love for traveling, collecting vinyl records, and
cheering on their favorite football team. (Go Cowboys!)
